ONLINE SHOPPING FAQS

JSG strives to ensure you are satisfied. We want you to love and enjoy your purchase. If something isn’t quite right, let us know. Should you have any queries call or email us to discuss.

 

PAYMENTS

We accept Visa, MasterCard, Debit cards, or bank transfer via PayPal.

DOMESTIC DELIVERIES

A flat rate of $50 (inc GST) is applicable for deliveries within metro Melbourne for items up to 25kg. Orders over 25kg will be subject to a custom shipping quote. Orders are sent via registered courier and generally same day delivery within metro Melbourne. Once an order ships from JSG, we no longer are responsible for the status of the package, rather it is the carrier’s liability for tracking and delivery time.

 

REFUND & REPLACEMENT

We understand ordering over the internet can be difficult. For this reason, we welcome an exchange or full refund on online orders within 14 days of purchase provided the tax invoice can be produced, the original labeling is intact and items are returned in their original condition and packaging. JSG is not obliged to offer a refund, repair or exchange products without proof of purchase. Refunds can be issued on purchases that have been made online via contact shop@JSG.net.au only.



9 Claremont Avenue Malvern, Victoria 3144 (t) 03 9500 0800 (f) 03 9509 9879 

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